Welcome to DilPasand Dry Fruits!
These terms and conditions govern your use of DilPasand Dry Fruits website located at https://dilpasanddryfruitstore.com/. By accessing and using our website, you accept and agree to be bound by these terms and conditions in full. If you disagree with any part of these terms, please do not use our website.
Order Process
Since we currently accept Cash on Delivery only, please note:
- Orders are confirmed automatically through our system
- You will receive an order confirmation email after successful order placement
- Order confirmation email serves as proof of order acceptance
- No advance payment is required
- Order will be processed and prepared after confirmation email is sent
Shipping and Delivery
Delivery Areas: We deliver across Pakistan
Delivery Time:
- Karachi: Within 24 hours on working days
- Other Cities Across Pakistan: 3-4 working days
Delivery Charges:
- Orders above Rs. 5,000: FREE delivery
- Orders below Rs. 5,000: Delivery charges will be added at checkout
Cash payment is collected at time of delivery. Please ensure someone is available at delivery address to receive order and make payment. Working days exclude public holidays and weekends.
Order Cancellation
You may cancel your order:
- Within 1 hour of order placement - Free cancellation
- After 1 hour - Cancellation may not be possible as order enters processing
- For cancellation requests, email us at [Your Email Address]
Returns and Refunds
Due to the perishable nature of our products:
- Returns accepted only for damaged or defective items
- Claims must be reported at time of delivery or within 1 hour after delivery
- Replacement or refund will be processed for verified issues
- No returns for change of mind or taste preferences
User Responsibilities
You agree to:
- Provide accurate delivery address and contact information
- Check email regularly for order confirmation and updates
- Be available at delivery time to receive order and make payment
- Check products at time of delivery
- Inform us immediately of any issues
Product Quality
We ensure:
- Fresh and high-quality dry fruits
- Proper packaging and hygiene
- Accurate weight as ordered
- Quality check before dispatch
Contact Information
For orders and inquiries:
- Email: dilpasanddryfruitstore@gmail.com
- Phone: +92-313-2865943
- Address: Dil Pasand Dry Fruit Store, Plot No. 390, Shop No. 3, Sector 5-J, 24 Market, Saeedabad, Baldia Town, Karachi, Pakistan.
